Leadership Edge: TRXL 194
Embedding knowledge in the flow of work, empowering teams through curiosity and trust, making innovation a billable priority, and leading with intention to create systems that support learning, adaptability, and AI-enhanced decision-making across the practice.
Summary
In episode 194, I sat down with Ellen Bensky, CEO of Turner Fleischer, and Christopher Parsons, founder of Knowledge Architecture, to explore what it means to act as a knowledge architect within a design firm. We examined the evolution of knowledge management from yelling across the office, to dusty intranets, to living, breathing ecosystems, and why learning and teaching are becoming central pillars of a future-ready practice.
Here's a key takeaway directly from the conversation that I'm putting right up front so it’s (nearly) above the fold:
“We do not track utilization. If you were to ask anybody in my studio what utilization means at Turner Fleischer, they would not know, and that's how we can do what we do.”
– Ellen Bensky, Principal, CEO, CFO
Key Takeaways
Here are my top takeaways from the podcast episode. Then we'll get into the deeper analysis.
